Refund policy

Effective Date: February 10, 2026

1. Policy at a Glance

2. Cancellation Policy

Rules vary based on your purchase model to ensure our laboratory production remains precise.

2.1 Subscription Cancellations (Custom Plans)

Rule: 72-Hour Notice Required

• Cut-off: You must cancel at least 3 days (72 hours) before your next Renewal Date.
• Missed Window: Requests submitted within 72 hours cannot be intercepted as the lab has already begun compounding. Your cancellation will apply to the next cycle.
• How to: Log in to "Manage Subscription" or email hello@tealybox.com.

2.2 One-Time Order Cancellations

Rule: 48 Hours Before Shipping

• For standard items, you may request a refund up to 48 hours before estimated shipping.
• Orders with "Same Day Shipping" cannot be canceled once the label is printed.

3. Return & Refund Policy

3.1 Custom Products (Non-Returnable)

Due to the personal nature of prescriptions and herbal blends, these are non-refundable once the 72-hour window has passed. This ensures zero cross-contamination and adheres to safety regulations.

*If damaged upon arrival, contact us within 72 hours for a free replacement.

3.2 Standard Products (Returnable)

• Timeframe: Request return within 30 days of receipt.
• Condition: Must be brand new, unopened, with safety seals intact.
• Deductions: Original shipping is non-refundable. A $10 restocking fee (or 15%) applies per return.

4. Frequently Asked Questions