Shipping policy

Effective Date: February 10, 2026

1. Shipping Rates

We are committed to providing simple, transparent shipping. Whether you are in a bustling city or a quiet town, we use premium carriers (such as USPS/UPS/FedEx) to ensure your wellness essentials arrive safely.

Pro Tip: Join our Personalized Monthly Plan. Not only do you enjoy automatic restocking so you never run out, but subscribers also receive Free Shipping permanently, no matter the order size.

2. Processing Time

Once you place an order, our lab and warehouse need time to prepare your package. Please note that "Processing Time" is separate from "Shipping Time."

Standard Items (Ready-to-Ship): 0 - 1 Business Day All in-stock standard products typically leave our facility within 24 hours.
Custom & Made-to-Order: 1 - 2 Business Days To ensure the uniqueness and quality of your formulation (based on your Bio-Individual Mapping), we require 24-48 hours for precision compounding, assembly, and quality control.
Note: If your order contains both standard and custom items, we will wait for the custom formulation to be completed before shipping the entire order together.

3. Subscription Cycles & Billing

Our subscription service is designed to make your health routine effortless. Here is how our 30-Day Cycle works:

  • Cycle Setup: Your subscription renews every 30 days.
  • Early Processing Mechanism: To account for potential shipping delays and ensure you receive your new supply exactly when your current bottle runs out, our system automatically processes payment and generates your order 3-5 days before your cycle ends.
    Example: If your cycle ends on the 30th, we may charge and ship your refill around the 26th.
  • Flexibility: You can adjust your next shipping date, skip a month, or cancel your subscription at any time via your account portal (Action required 48 hours before the charge date).

4. Frequently Asked Questions (FAQ)

Q: Which shipping carriers do you use?

A: We partner with UPS to provide stable, reliable delivery nationwide within 2-5 business days.

Q: I purchased a custom formula. Can I pay for expedited processing?

A: While you can select expedited shipping (courier speed), you cannot rush the processing time. Because your custom product involves personalized crafting, the 1-2 day production window is mandatory. This ensures you receive a perfect, data-verified product. Once crafted, it will be shipped via your selected shipping method.

Q: Why was I charged before 30 days had passed?

A: This is to ensure a "Gap-Free" experience. Charging early means we have already started picking, packing, or compounding your order so that the package arrives at your doorstep before your current supply is empty.